{"id":3693,"date":"2021-11-23T23:01:33","date_gmt":"2021-11-24T04:01:33","guid":{"rendered":"https:\/\/aqve.creatures.ca\/certified\/why-require-a-certified-professionnel\/disciplinary-procedure-and-other-recourses\/"},"modified":"2021-11-23T23:08:04","modified_gmt":"2021-11-24T04:08:04","slug":"disciplinary-procedure-and-other-recourses","status":"publish","type":"page","link":"https:\/\/www.aqve.com\/en\/certified\/why-require-a-certified-professionnel\/disciplinary-procedure-and-other-recourses\/","title":{"rendered":"Disciplinary procedure and other recourses"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3693\" class=\"elementor elementor-3693 elementor-374\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22e627a8 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22e627a8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-66a6ae97\" data-id=\"66a6ae97\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c369dcf elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c369dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Disciplinary procedure and other recourses<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f9e560c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f9e560c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-3e990566\" data-id=\"3e990566\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4d10b elementor-widget elementor-widget-global elementor-global-2372 elementor-widget-breadcrumbs\" data-id=\"b4d10b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.aqve.com\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-395dcc39 elementor-widget-divider--view-line elementor-widget elementor-widget-global elementor-global-2375 elementor-widget-divider\" data-id=\"395dcc39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a51c466 elementor-widget elementor-widget-heading\" data-id=\"3a51c466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Following up on complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4865bf6c elementor-widget elementor-widget-text-editor\" data-id=\"4865bf6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One of the QAEA&#8217;s missions is to provide the public and the clients of its certified members with a mechanism for ensuring that QAEA-certified members apply the Code of Good Practice.<\/p>\n<p>In part, this is already ensured by the integrity of the certification process that accompanied their adherence to the Code.<\/p>\n<p>Nevertheless, certification does not guarantee that personal or professional rules of ethics will be followed, or that the certified member is competent.<\/p>\n<p>For this reason, the QAEA has developed a disciplinary process for following up on complaints about the conduct of its certified members.<\/p>\n<p>Although the process can cover a wide range of complaints, it cannot be used to<\/p>\n<ul>\n<li>settle disputes about fees;<\/li>\n<li>obtain compensation from an auditor for financial losses suffered by a client;<\/li>\n<li>provide advice about auditing or help a potential client choose an auditor;<\/li>\n<li>address a client&#8217;s dissatisfaction with the opinion delivered, when the audit was carried out in due form.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18f0aff2 elementor-widget elementor-widget-heading\" data-id=\"18f0aff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Understanding the process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71b5ae3d elementor-widget elementor-widget-text-editor\" data-id=\"71b5ae3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The disciplinary process consists of four stages:<\/p>\n<ol>\n<li>Filing of a complaint with the secretary&#8217;s office;<\/li>\n<li>Preliminary investigation by the head of Disciplinary Measures;<\/li>\n<li>Striking of a Discipline Committee and handling of the complaint;<\/li>\n<li>Board approval of Discipline Committee&#8217;s recommendations.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61ebca92 elementor-widget elementor-widget-heading\" data-id=\"61ebca92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recourse: Filing an information request or complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-480f685 elementor-widget elementor-widget-heading\" data-id=\"480f685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Request handling<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204a8eba elementor-widget elementor-widget-text-editor\" data-id=\"204a8eba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The QAEA has set up various avenues of appeal\u2014including a disciplinary procedure\u2014for its certified members, their clients, and CEA or CESA title applicants.<\/p>\n<p>Please consult these sections for the information you need:<\/p>\n<ul>\n<li>Appeals procedure<\/li>\n<li>Disciplinary procedure<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5221862 elementor-widget elementor-widget-heading\" data-id=\"5221862\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Filing a request or complaint<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58a1c9e elementor-widget elementor-widget-text-editor\" data-id=\"58a1c9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Some reasons for a complaint from a client or a certified member:<\/strong><\/p>\n<ul>\n<li>A certification applicant is not satisfied with the Commission&#8217;s decision<\/li>\n<li>An applicant has failed the exam and wants more information about the exam results<\/li>\n<li>A member&#8217;s certification has been suspended, or renewal has been denied<\/li>\n<li>A client wants to file a complaint about a certified member<\/li>\n<\/ul>\n<p><strong>Do any of these resemble your situation?<\/strong><\/p>\n<p>As a body accredited by the Standards Council of Canada, the QAEA has developed mechanisms enabling individuals to file a request or complaint with the Board, and eventually with the SCC itself, if they feel they have been unjustly served by a QAEA decision or the work of a certified member.<\/p>\n<p>To find out about the process, please see our\u00a0appeals procedure.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b78933 elementor-widget elementor-widget-heading\" data-id=\"7b78933\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Submitting an information request<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5108698 elementor-widget elementor-widget-text-editor\" data-id=\"5108698\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When a certification process is accredited by the Standards Council of Canada, it must necessarily include an appeals procedure.<\/p>\n<p>Our procedure enables individuals to appeal a decision of the Certification Commission or the Board, or to file a complaint about a certified member.<\/p>\n<p>If you feel that your situation is not covered by our appeals procedure, please let us know. We will study your request and follow up on it.<\/p>\n<p>You may also send us requests for information on topics related to environmental auditing in general. The Board will handle your inquiry as part of its process for requests and non-compliance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3b008f5 elementor-hidden-tablet elementor-hidden-mobile colonne-sticky\" data-id=\"3b008f5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-22d9750 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22d9750\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-743472de\" data-id=\"743472de\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a517799 elementor-widget elementor-widget-heading\" data-id=\"7a517799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Certified<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25890ea6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"25890ea6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e06ca9a elementor-nav-menu__text-align-aside elementor-widget elementor-widget-global elementor-global-2466 elementor-widget-nav-menu\" data-id=\"e06ca9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;fas fa-angle-down&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e06ca9a\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-3281\"><a class=\"elementor-item\" tabindex=\"-1\">General informations<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3288\"><a href=\"https:\/\/www.aqve.com\/en\/certified\/general-informations\/certified-environmental-site-assessor\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Certified Environmental Site Assessor<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3285\"><a href=\"https:\/\/www.aqve.com\/en\/certified\/general-informations\/certified-environmental-auditor\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Certified Environmental Auditor<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3286\"><a href=\"https:\/\/www.aqve.com\/en\/certified\/general-informations\/code-of-good-practice\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Code of good practice<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-3282\"><a class=\"elementor-item\" tabindex=\"-1\">Why require a certified professional<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3289\"><a href=\"https:\/\/www.aqve.com\/en\/certified\/why-require-a-certified-professionnel\/certified-members-list\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Certified members list<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3696\"><a href=\"https:\/\/www.aqve.com\/en\/certified\/why-require-a-certified-professionnel\/disciplinary-procedure-and-other-recourses\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Disciplinary procedure and other recourses<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-3283\"><a class=\"elementor-item\" tabindex=\"-1\">Applying for certification<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3284\"><a href=\"https:\/\/www.aqve.com\/en\/certified\/applying-for-certification\/certification-process-criteria\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Certification process and criteria<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3782\"><a href=\"https:\/\/www.aqve.com\/en\/certified\/applying-for-certification\/fee-schedule-for-certified-members\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Fee schedule for certified members<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3718\"><a href=\"https:\/\/www.aqve.com\/en\/certified\/applying-for-certification\/annual-calendar\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Annual calendar<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Following up on complaints One of the QAEA&#8217;s missions is to provide the public and the clients of its certified members with a mechanism for ensuring that QAEA-certified members apply the Code of Good Practice. In part, this is already ensured by the integrity of the certification process that accompanied their adherence to the Code. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3676,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3693","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Disciplinary procedure and other recourses - AQVE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aqve.com\/en\/certified\/why-require-a-certified-professionnel\/disciplinary-procedure-and-other-recourses\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Disciplinary procedure and other recourses - AQVE\" \/>\n<meta property=\"og:description\" content=\"Following up on complaints One of the QAEA&#8217;s missions is to provide the public and the clients of its certified members with a mechanism for ensuring that QAEA-certified members apply the Code of Good Practice. In part, this is already ensured by the integrity of the certification process that accompanied their adherence to the Code. 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